Customer communication management platform

SmartButton

The platform unifies customer inquiries from multiple channels into a single workspace and helps businesses process requests and manage communication efficiently.

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Unified system for customer service and communications

Key partners

About the project

Next-level customer request management

Smartbutton helps businesses collect, structure, and manage all incoming customer requests in one interface.

The platform aggregates messages from messengers, social networks, websites, and other channels, improving response speed and reducing support workload through automation and task distribution.

Project advantages

Unified communication hub

All customer requests from different channels are collected in one interface, preventing message loss and speeding up team response.

Request automation

The system distributes requests among team members and automates standard customer service workflows.

Service quality control

Analytics and interaction tracking help improve response speed, service quality, and customer satisfaction.

24/7

request handling

∞

channel scalability

CRM

business system integrations

1

unified workspace

Holding Projects

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86% growth in 2024 compared to the previous year
20+ years of trust
350K clients worldwide

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Frequently Asked Questions

Everything you need to know about customer communication management.

What is Smartbutton?

Smartbutton is a platform that unifies customer requests from multiple channels into a single workspace for efficient handling.

Which channels are supported?

The platform supports messengers, social networks, websites, and other incoming communication channels.

Does Smartbutton replace CRM?

Smartbutton does not replace CRM but complements it by improving request handling and communication.

Can responses be automated?

Yes, the system supports automated workflows for common customer requests.

Is it suitable for small businesses?

Yes, it works for both small companies and large enterprises with high request volumes.